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John Smith
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Content creators
Designers
All topics
Setting up your knowledge base
Importing Google Docs as articles
Moving and reordering sections and articles
Organizing knowledge base content
Updating articles in bulk
Using labels on your articles
Viewing and restoring archived articles
Working with articles
Creating and editing articles
Disabling comments for an article
Inserting and editing links in articles
Inserting images in articles
Inserting videos in articles
Promoting an article
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Managing Community topics
Adding discussion topics
Applying user segments to community content
Best practices for managing your community
Creating user segments
Editing and deleting discussion topics
Reordering discussion topics
Managing community posts
Allowing agents to edit and delete posts
Analyzing community activity
Customizing status icons for posts
Managing community posts
Viewing community moderator activity
Using the Knowledge Capture app
Creating articles with the app
Creating templates for the app
Flagging articles with the app
Installing the app
Opening the Knowledge Capture app
Searching and linking articles using the app
Setting up Answer Bot
Analyzing your Answer Bot activity
Setting up Answer Bot triggers, views and workflows
Understanding how Answer Bot works
Understanding where you can use Answer Bot
Using Answer Bot with web forms
Using labels in Answer Bot triggers
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Customizing your theme
Branding your Help Center
Editing CSS and JavaScript
Editing and compiling styles using Sass
Using Google fonts in your theme
Using your own theme assets
Updating page templates
Adding multiple templates to your theme
Changing page templates in Guide
Customizing page templates with HTML and Curlybars
Rendering HTML using JavaScript
Understanding Guide templating
Using variables in CSS and HTML
Adding visually engaging elements to content
Adding figures and images to articles
Creating beautiful content with text styles
Customizing list styles
Drawing attention to information with call outs
Emphasizing points with block and pull-quotes
Getting technical with code blocks
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Enhancing content with interactive elements
Making content easy to find with toggles and accordions
Using tabs to organize content
Customizing CSAT
Customizing your customer satisfaction survey
Displaying satisfaction ratings in the Help Center
Enabling and customizing satisfaction reasons
Understanding CSAT
Using CSAT
Working with satisfaction reasons
Customizing the Web Widget
Adding the Web Widget to a website
Configuring Web Widget components
Customizing the appearance of the Web Widget
Removing the Web Widget from your website
Using the Web Widget
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