Setting up your knowledge base

• Importing Google Docs as articles
• Moving and reordering sections and articles
• Organizing knowledge base content
• Updating articles in bulk
• Using labels on your articles
• Viewing and restoring archived articles

Working with articles

• Creating and editing articles
• Disabling comments for an article
• Inserting and editing links in articles
• Inserting images in articles
• Inserting videos in articles
• Promoting an article

Show all 7 articles

Managing Community topics

• Adding discussion topics
• Applying user segments to community content
• Best practices for managing your community
• Creating user segments
• Editing and deleting discussion topics
• Reordering discussion topics

Managing community posts

• Allowing agents to edit and delete posts
• Analyzing community activity
• Customizing status icons for posts
• Managing community posts
• Viewing community moderator activity

Using the Knowledge Capture app

• Creating articles with the app
• Creating templates for the app
• Flagging articles with the app
• Installing the app
• Opening the Knowledge Capture app
• Searching and linking articles using the app

Setting up Answer Bot

• Analyzing your Answer Bot activity
• Setting up Answer Bot triggers, views and workflows
• Understanding how Answer Bot works
• Understanding where you can use Answer Bot
• Using Answer Bot with web forms
• Using labels in Answer Bot triggers