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Content creators

Learn how to deliver amazing content to your visitors

Setting up your knowledge base

  • Promoted article Organizing knowledge base content
  • Moving and reordering sections and articles
  • Updating articles in bulk
  • Viewing and restoring archived articles
  • Using labels on your articles
  • Importing Google Docs as articles

Working with articles

  • Promoted article Creating and editing articles
  • Using the article editor toolbar
  • Inserting images in articles
  • Inserting videos in articles
  • Inserting and editing links in articles
  • Promoting an article

Show all 7 articles

Managing Community topics

  • Adding discussion topics
  • Editing and deleting discussion topics
  • Reordering discussion topics
  • Creating user segments
  • Applying user segments to community content
  • Best practices for managing your community

Managing community posts

  • Managing community posts
  • Allowing agents to edit and delete posts
  • Customizing status icons for posts
  • Viewing community moderator activity
  • Analyzing community activity

Using the Knowledge Capture app

  • Creating articles with the app
  • Installing the app
  • Creating templates for the app
  • Searching and linking articles using the app
  • Flagging articles with the app
  • Opening the Knowledge Capture app

Setting up Answer Bot

  • Understanding how Answer Bot works
  • Understanding where you can use Answer Bot
  • Using Answer Bot with web forms
  • Using labels in Answer Bot triggers
  • Setting up Answer Bot triggers, views and workflows
  • Analyzing your Answer Bot activity

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