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John Smith
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Content creators
Learn how to deliver amazing content to your visitors
Setting up your knowledge base
Promoted article
Organizing knowledge base content
Moving and reordering sections and articles
Updating articles in bulk
Viewing and restoring archived articles
Using labels on your articles
Importing Google Docs as articles
Working with articles
Promoted article
Creating and editing articles
Using the article editor toolbar
Inserting images in articles
Inserting videos in articles
Inserting and editing links in articles
Promoting an article
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Managing Community topics
Adding discussion topics
Editing and deleting discussion topics
Reordering discussion topics
Creating user segments
Applying user segments to community content
Best practices for managing your community
Managing community posts
Managing community posts
Allowing agents to edit and delete posts
Customizing status icons for posts
Viewing community moderator activity
Analyzing community activity
Using the Knowledge Capture app
Creating articles with the app
Installing the app
Creating templates for the app
Searching and linking articles using the app
Flagging articles with the app
Opening the Knowledge Capture app
Setting up Answer Bot
Understanding how Answer Bot works
Understanding where you can use Answer Bot
Using Answer Bot with web forms
Using labels in Answer Bot triggers
Setting up Answer Bot triggers, views and workflows
Analyzing your Answer Bot activity