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John Smith

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Activity overview

Latest activity by John Smith

  • John Smith created an article,

    Customizing page templates with HTML and Curlybars

    The HTML for the Help Center is contained in editable templates that define the layout of each page type, as well as the global header and footer. You can also use a full-featured templating langua...

    • John Smith
    • 1 follower
    • 0 comments
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  • John Smith created an article,

    Creating beautiful content with text styles

    You can make the font size of a paragraph of text larger by giving it a class name of font-size-xl using the Source Code editor when editing an article. This can be used to emphasize a point or sum...

    • John Smith
    • 1 follower
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  • John Smith created an article,

    Organizing information in tables

    Tables are useful for layouts where text needs to be positioned side-by-side or floating at specific locations on the page. If making these is frustrating with the usual layout tools, try using a t...

    • John Smith
    • 1 follower
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  • John Smith created an article,

    Adding figures and images to articles

    Use the <figure> element to display self-contained content, like illustrations, images, photos or code. For image-specific styles, refer to the Images page. Usage Use the <figcaption> element to di...

    • John Smith
    • 1 follower
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  • John Smith created an article,

    Getting technical with code blocks

    The <code> and <pre> elements are for displaying inline and multiline blocks of code. Usage Use the <code> element for inline code snippets. The push() method adds one or more elements to the end ...

    • John Smith
    • 1 follower
    • 0 comments
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  • John Smith created an article,

    Drawing attention to information with call outs

    A great way to highlight important aspects of your content is to use callouts. These are typically expressed as tips or notes, though the specific language used should be consistent with your compa...

    • John Smith
    • 1 follower
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  • John Smith created an article,

    Increasing engagement with icons

    Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which offer better page load performance and improved accessibility over font-...

    • John Smith
    • 1 follower
    • 0 comments
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  • John Smith created an article,

    Working with satisfaction reasons

    Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reas...

    • John Smith
    • 1 follower
    • 0 comments
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  • John Smith created an article,

    Customizing your customer satisfaction survey

    One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...

    • John Smith
    • 1 follower
    • 2 comments
    • 0 votes
  • John Smith created an article,

    Understanding CSAT

    Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...

    • John Smith
    • 1 follower
    • 0 comments
    • 0 votes