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Vera Yang

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Activity overview

Latest activity by Vera Yang

  • Vera Yang commented,

    Hi Elizabeth, Yes, customizing your help center base on your preference is possible under Guide Professional Plan. You may check Customizing your help center theme for more information.

  • Vera Yang commented,

    That's great, Chris. We try to make customisation of your theme as easy and flexible as possible!

  • Vera Yang commented,

    Hi Jacqui, Yes! Just add the placeholder into your Solved ticket trigger.  I recommend turning off the automation if you do that so the customer doesn't get asked twice...unless you want it that wa...

  • Vera Yang created an article,

    Empty Article

    • Vera Yang
    • 1 follower
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  • Vera Yang created an article,

    Organizing knowledge base content

    You can organize your knowledge base content into categories and sections and manage the order of those categories and sections. You must be a Guide Manager to add and edit sections and categories....

    • Vera Yang
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  • Vera Yang created an article,

    Branding your Help Center

    You can change the look-and-feel of the Help Center using theme setting controls including color pickers and font choosers. For example, you can change the logo, colors and fonts to bring your Help...

    • Vera Yang
    • 1 follower
    • 2 comments
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  • Vera Yang created an article,

    Understanding Guide templating

    Guide templating, also known as the Templating API, is responsible for rendering the Help Center theme packages. This contains the Curlybars templating language that is used in the template files, ...

    • Vera Yang
    • 1 follower
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  • Vera Yang created an article,

    Emphasizing points with block and pull-quotes

    Blockquotes Use <blockquote> for quoting blocks of content from another source within your document. Success is not defined by the ability to have no complaints, it is defined by the ability to ...

    • Vera Yang
    • 1 follower
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  • Vera Yang created an article,

    Displaying satisfaction ratings in the Help Center

    You can display satisfaction ratings in your Help Center. This lets you show quick statistics based on your last 100 satisfaction ratings. The following data is shown: Number of positive ratings N...

    • Vera Yang
    • 1 follower
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  • Vera Yang created an article,

    Updating articles in bulk

    From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles. You ...

    • Vera Yang
    • 1 follower
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